Read some of the quotes in this story about how technology is failing to improve education.
Then read this, by Michael Hammer and James Champy.
Or, if you are too busy or lazy, the money quote is
"the fundamental error that most companies commit when they look at technology is to view it through the lens of existing processes.... The real power of technology is not that it can make the old processes work better, but that it enables organizations to break old rules and create new ways of working."HT (for bringing the quote to my attention): Alan E. Guskin.
Extra Credit: How are barbers and professors similar?
Hint, read this, then read this.